Refund policy
Returns & Refunds
We want you to love your new dog bed and covers, but if you're not completely satisfied, we're here to help!
Our Return Policy
We accept returns within 30 days of purchase, provided the following conditions are met:
Product Condition
- The returned product must be in good condition and free from excessive damage or signs of heavy wear
- The product should be free from any stains or strong odors
- Items returned in original packaging are appreciated but not required
- Exclusions: We do not accept returns on customized or final sale items
Return Shipping
- The customer is responsible for return shipping costs
- We recommend using a trackable shipping service to ensure safe return of the product. We cannot guarantee refunds for lost or damaged returns
Refunds
- Once the return is received and inspected, we will process your refund to the original method of payment
- Original shipping fees are non-refundable
- Refunds will typically be processed within 5–7 business days after receiving the returned product. Please allow additional time for your bank to reflect the refund in your account
Damaged or Defective Items
We stand behind the quality of our products. If your item arrives damaged or defective, please contact us within 48 hours of delivery and we'll make it right at no cost to you.
How to Return an Item
- Contact Us — Email our customer service team at hello@waggingtailor.ca with your order details and reason for the return
- Ship the Item Back — Once your return is approved, carefully pack the item and ship it to the address we provide
- Receive Your Refund — After we inspect the returned item, we'll process your refund within 5–7 business days
If you have any questions or need assistance, please don't hesitate to reach out at hello@waggingtailor.ca — we're happy to help!